You have the right to exchange or return your socks for a full refund within 14 days of receiving your order. We must receive the socks within 30 days of the original purchase date. The socks must be unworn with labels and packaging still intact.
If you are one of the unlucky few that need to send your order back, you unfortunately must cover the return shipping charges. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. If you received free shipping on your original order, we will have to deduct this from your refund amount. We do not take responsibility for any socks lost during the return shipping.
Contact Us and state 'Refund' along with the order number in the subject field. Please also make note of which socks you wish to return/exchange and the reason for the return in the message. We want to know where we went wrong so we can serve you better. Please wait for our response to process the refund, then send all refunded socks to our warehouse:Kellan Apparel, LLC